We’re working hard to respond to all calls and emails as quickly as possible, so thank you for your patience. Current wait times are up to 60 minutes, however we can hold your place in the queue and call you back when a team member becomes available. Our team are working remotely and will call you back if your call drops out due to connection issues.
Access your account online
Log in to your account at any time or create your online account if you don’t already have access.
Returning information to us
If you need to return forms or paperwork to us, please send it via email unless it's a Change of details form. This document needs to be returned via mail.
Need assistance? We'd love to hear from you. Here's how you can get in touch.
1800 331 685
(+61 3 8831 7901 from outside Australia)
We're available 8.30am - 6.00pm (Melbourne time) Mon - Fri
Send our team an enquiry via email.
Level 1, 385 Bourke Street
Melbourne VIC 3000